Privacy Policy

TikCare is owned by SilverX Limited, the parent company, subsidiaries, and/or affiliated companies (referred to as “We”). We attach great importance to the privacy of users. We comply with the requirements of the Personal Data (Privacy) Ordinance Chapter 486 of the Hong Kong legislation and collect, use, and protect your personal information in accordance with the provisions of this Privacy Policy.

    1. Scope

    1 This Privacy Policy covers how we handle personal data collected or received by TikCare’s website and applications, including but not limited to names, addresses, email addresses, phone numbers, and general non-public information.
    1.2 This Privacy Policy does not apply to organizations or groups that are not owned or controlled by this company, nor does it apply to individuals who are not directly employed or managed by this company.

      2. Data Collection and Usage
      We (including our designated service providers) collect personal identification data and non-personal identification data from you:

        2.1 Personally identifiable data is data that identifies specific end-users, such as phone numbers, identification document numbers, facial features, fingerprints, etc. The collection of such data includes but is not limited to creating new accounts, providing you with health management and care advice, recording your health and care conditions, and conducting video consultations. The data we collect from you is voluntary.

        To make it easier for you to view personal health records, you can enter or upload your health data (such as medical history, vital signs, body temperature, weight, step count, sleep duration and quality, etc.) in the TikCare application. The data provided is voluntary, and we collect your data to provide relevant records to your caregivers or relevant healthcare personnel.

        The purposes for which we use personally identifiable data include but are not limited to: providing personalized health management and care advice that is more suitable for you, website or application content design and promotion, providing you with requested products or services, improving our services, contacting you, conducting research surveys, etc.

        2.2 Non-personally identifiable data is data that cannot be used to identify specific end-users. When you log in, browse, or use the TikCare website, the TikCare website automatically receives and records information from your browser and computer, including but not limited to your IP address, browser type, language used, access date and time, attributes of software and hardware, and web page records you request to read. The purposes for which we uses non-personally identifiable data include but are not limited to: managing the website, collecting statistical data, training artificial intelligence models, etc., to improve and measure the overall performance of the website and applications.

        2.3 Unless you have given your consent, we will not sell, exchange, or disclose the above data to third parties, nor will we allow third parties to collect, edit, sell, or disseminate your personal information by any means. If anyone engages in the above activities and is discovered, we have the right to immediately terminate the service agreement with them.

        2.4 If the data you provide to us belongs to other individuals (referred to as “data subjects”), you must ensure that the data subjects consent to you providing their data to TikCare with their knowledge and inform them of their right to withdraw consent. If you disclose their data to us without obtaining the prior consent of the data subjects, you agree to indemnify us for any liability or loss incurred.

        3. Data Storage
        Any personal data you provide to us through the use of TikCare services may be transferred to another geographical area with privacy obligations different from your country of origin or stored in that geographical area. This may mean that your personal data may be sent to a jurisdiction with data protection laws that are not as strict as those in your own country. Any such transfer will be conducted in accordance with applicable laws and regulations.

        4. Data Sharing and Disclosure

        We will disclose your personal information in whole or in part in accordance with your personal wishes or the provisions of Hong Kong law under the following circumstances:

        4.1 With your prior consent, disclose to third parties.

        4.2 In accordance with the relevant provisions of Hong Kong law or the requirements of administrative or judicial authorities, disclose to third parties or administrative and judicial authorities.

        4.3 We believe it is necessary to share relevant data to assist in investigations, prevent or take action against illegal activities, suspected fraud, incidents involving or threatening the personal safety of anyone, and to prevent violations of TikCare’s website and application terms of use or illegal activities.

        4.4 To provide you with requested products and services, it may be necessary to share your personal information with third parties.

        4.5 Other disclosures that we believe are appropriate under Hong Kong laws, regulations, or website policies.

        4.6 You acknowledge, agree, and authorize that the provided data may be provided, disclosed, and accessed by the following individuals or companies and used for the following purposes:

        • Any individuals or companies within our company and/or within our company group;

        • Any contract contractors, agents, companies employed for the above purposes or related to the above purposes, or companies that provide administrative, telecommunications, computer, billing, professional services, or other services to our company;

        • Analyzing, verifying, and examining your credit, payment, and related service status;

        • Processing any payment operations requested by you;

        • Collecting unpaid amounts related to your account and services;

        • Any person or company to whom our company transfers or plans to transfer interests and/or liabilities, which are related to users or the products or services provided to you.

        • In order to provide you with purchased products and services, our company needs to provide user personal information to service providers or third-party intermediaries. If the information is not provided, our company will not be able to effectively provide the relevant services to you.

        5. Communication

        5.1 To protect your privacy, we will not send newsletters or promotional information to you without your consent. If you do not wish to receive such messages, you can email info@tikcare.co at any time to request to receive or unsubscribe from such information.

        5.2  We have the right to send you non-promotional information related to our website and application services, such as account status, order status and messages, administrative arrangements, etc., and you have the obligation and responsibility to receive and view such information.

        6. Use of Cookies

        6.1 Without rejecting the use of cookies, our website and applications will access and use cookies on your computer or device for logging in or using services or functions that rely on cookies. We may use cookies to provide you with more personalized services (including promotional services).

        6.2 You have the right to choose whether to accept or reject cookies. You can refuse to accept cookies by modifying your browser settings. If you choose to reject cookies, you may not be able to log in or use services or functions that rely on cookies.

        6.3 Information obtained through cookies set by our  website and applications will be subject to this privacy policy.

        7. Modifying and Deleting Personal Account Information

        You can modify your account information at any time, including updating personal or contact information and choosing to subscribe to newsletters or promotional information.

        8. Confidentiality and Security

        8.1 We take reasonable measures to protect the personal data we receive through the TikCare website or application from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We believe that only employees who have a reasonable need to contact you or provide products or services to you should have access to your personal information.

        8.2 Please take proper care of your account and password information. You are responsible for ensuring that the computer equipment you use has appropriate security and protection measures to prevent intrusion by malicious software such as Trojans, computer viruses, and worms. You understand that if you do not take proper security measures (such as secure browser configurations, up-to-date antivirus software, personal firewall software, not using software from unknown sources, etc.), your data and the password you use to protect access to your data may be at risk of unauthorized disclosure to third parties.

        We do not make any guarantees regarding the security of your personal data and disclaim liability and damages for data loss, misuse, unauthorized access, disclosure, alteration, or destruction to the maximum extent permitted by law. We recommend that you take all precautionary measures to protect the personal data you submit on this website.

        8.3 In the event of account theft or security breaches, please immediately contact TikCare’s customer service personnel so that we can take appropriate measures.

        9. Privacy Policy Updates

        We may revise this privacy policy from time to time. Any changes to this privacy policy will be reflected on this page. We recommend that you regularly review this privacy policy for any changes. This policy was last revised on August 20, 2024.

        This policy has been translated into Chinese. In case of any discrepancy between the Chinese and English versions, the English version shall prevail.

        10. Inquiries or Suggestions

        Save for exemptions provided under the Personal Data (Privacy) Ordinance, you have the right to request access, correction, or deletion of your personal data held by TikCare. If you have any inquiries regarding the way of personal data collection, access, correction, or deletion mentioned above, please send an email to info@tikcare.co.